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How to Fix Xbox Series X Controller won’t Connect, Turn on or Sync Error

This guide explains how to fix Xbox Series X controller that won’t connect, turn on or sync

The Xbox Series X|S controller won’t connect, turn on, sync, or pair with the console for some players, with the Xbox button on both the console and controller flashing without actually pairing with the hardware.

The next-generation gaming console has received much love and positive reviews from the gaming community. It offers a solid 12 teraflops of computing power and comes with a wide array of other interesting features. However, the Xbox Series X has also been plagued with a bunch of minor issues and bugs that have cropped up for a number of early adopters.

Several Xbox Series X owners have complained that they encountered certain issues with the gaming unit, where most of the issues were centered around the console’s disc drive. While that has been fixed for most users, another common issue faced by users has to do with Xbox Series X controller.

Fortunately, there is a way to fix this annoying error.

How to Fix Xbox Series X Controller won’t Connect Issue

To fix the Xbox Series X|S controller not working error, you must successfully sync the controller with your console. As this error prohibits you from doing so, you will need to follow these steps:

  • Reset the Xbox console by holding down the power button
  • Unplug the Xbox Series X from its power source
  • Power off the Xbox controller and remove its batteries
  • Plug in and turn on your Xbox Series X
  • Turn on the controller
  • Press the pairing button on the Xbox Series X and hold it
  • Press the pairing button on the Xbox Series X controller but don’t hold it
  • After following the above steps, the Xbox Series X controller should successfully sync with the console and it should be connected.

If the above doesn’t work, then you can instead plug in your controller to the Xbox Series X via a USB-C cable. After doing so, a connection should be established between your console and controller, meaning that after unplugging it, it should work again.

Fixing Other Known Xbox Series X Issue

In the case of an Xbox Series X controller not turning on or failing to light up, there could also be an issue with the batteries. In this case, you will need to check whether the batteries are worn out, or need to be charged. It is also likely that you have installed them the wrong way. If the batteries are fine, you just need to reinstall them ensuring that the ‘+’ and ‘-‘ signs on the battery perfectly line up.

If batteries don’t seem to be causing an issue, it is likely that you need to update the Xbox Series X controller firmware. Your controller will also fail to turn on in the case of a corrupted firmware. You can update the firmware through the Guide option. Under ‘Profile & system’, click on ‘Settings’ and select ‘Devices & connections’. Click on ‘Accessories’ and pick a controller that isn’t working. Now, check for the latest firmware update and install it. You should note that you will need to plug the non-working controller through USB, and have another Xbox Series X controller to go through the steps.

Video Tutorial

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Diekola Yusuf
Diekola Yusuf
Founder & CEO of Novabach - Yusuf is a Tech enthusiast. Fascinated by Computers and all sorts of Technology. He writes news, updates, walkthroughs, guides, troubleshooting tips, and how-to tutorials on gadgets and consumer electronics.
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