Roku error code 009 is a warning message that often appears on Roku devices when they have trouble connecting to a wireless or wired internet connection. Sometimes, authentication issues can cause the issue.
This article will list some proven fixes for the Roku error code 009 to help you get Roku service back up and running.
More often than not, the Roku error code 009 pops up because the Roku device can’t connect to the internet.
Typical causes include an issue with the internet service provider, the modem or router, a corruption of user or DNS data, or hardwareissues such as a damaged cable or a blocked Wi-Fi signal.
Here is a few other reasons why you might be experiencing the issue.
In some cases, the DNS configurations cached by the Router to connect to the internet might have been corrupted. This can interrupt the connection establishing process as certain DNS servers are prohibited from being able to connect.
The device faces certain internal issues that prevent it from connecting to the servers properly. These issues can sometimes be due to faulty system software. The system software might get corrupted after a while, and some functionalities might be limited after corruption.
It is also possible that certain cables involved in connecting the devices might be loose, due to which the error is being triggered. Therefore, one must ensure that there isn’t any issue with the cables and that they are plugged in correctly.
Here are all the proven fixes to try for when you get the 009 error message and can’t connect your Roku to the internet.
As stated earlier, you might be getting Roku error code 009 due to conflict within the launch configurations, and it might be caused due to their corruption.
Therefore, it’s advisable to restart all the devices involved. This is a good move as it will also clear the DNS cache for the router.
The problem might be with the device you’re trying to connect with.
To test your internet connection, try to connect another device to your router and try to surf the web. This process can show you if your Roku is connecting to the internet properly or not.
If you’ve tried to connect another device and didn’t experience much luck, your router could be problematic.
You can either reset the router or restore it to factory settings to fix this issue. You can do this by logging in to your router’s web page and performing the reset from there.
If your Roku is on Wi-Fi, connect the device to your modem or router directly with a cable. Not only can this provide a faster internet connection, but it can often be more stable too.
On your remote, press Home five times, Up once, Rewind two times, and Fast Forward two times. This sequence will clear the cache on your Roku. It can take several minutes to half an hour to complete but should improve the device’s overall efficiency.
This process will return your Roku to its as-new state. It will remove all of your data and preferences, but it can also fix problems that you can’t fix via all of the above steps.
If all else fails, reach out to Roku’s official support and see if they can help you directly.