Having trouble getting Netflix up and running on your Roku streaming device? Sometimes it seems to have a mind of its own. However, there might be a specific reason why your Netflix app may stop working, and there are plenty of easy fixes.
This article will walk you through all of the ways to fix when Netflix won’t work on Roku. Netflix errors on Roku may appear in one of several different ways:
- Nothing happens when you select the Netflix icon.
- Netflix starts to load but freezes on the logo loading screen.
- When the Netflix app launches only a black screen appears and nothing happens.
Normally, there’s no error code and the screen will just freeze either on the logo or the blank screen.
Here’s everything we recommend when Netflix is not working on your Roku device.
We’ll start with the most common fixes and work our way to the more drastic measures. You could be facing a hardware issue, and our Roku deals offer a few great chances to upgrade instead.
Check your network settings
One of the most common reasons Netflix does not work on your Roku device is if you’re not connected to the internet. It may sound simple, but there’s always a chance you disconnected accidentally. If you believe that to be the case, follow these steps:
- From the home screen, scroll to the Settings menu.
- Open the Network section to check your Roku’s connection status.
- If it says that you’re connected, use the Check Connection button to test the strength.
If your Roku appears to be humming along just fine, you might find that the problem lies in your router instead. Luckily this is once again an easy fix, and you should be able to reboot your connection in a few minutes. You might also find that your Roku device works better with an Ethernet connection. If you’re still having connection issues, look at the Roku support page for more information.
Troubleshoot the Netflix service itself
The Netflix Help Center page will show the current status of the Netflix service. If Netflix is down, you’ll need to wait until they sort the problem.
Verify Connection Between Your Roku Device and TV
To verify that your Roku streaming device is working properly, try launching another service like the Hulu app. If that doesn’t work as well, perhaps the Roku needs attention. If the other app does launch, it could just be the Netflix app.
Restart your Roku
Sometimes the simplest answer really is the right one. In this case, turn your Roku off and turn it back on again. No, seriously. Turn your streaming device off, unplug it and leave it to sit for a minute or so. This should allow your Roku to soft reset — quit out of all of your apps and clear the RAM. Now, plug it back in and fire your Roku right back up. You shouldn’t have problems with Netflix not working now.
Test your Internet Connection
Use another computer or smartphone on your network and test your internet connection. If you can’t access the internet, you’ll need to troubleshoot your home internet connection.
If you can successfully connect to any other channel on your Roku, then the device can access the internet fine. In this case, you can skip this step and move on to other troubleshooting steps below.
Make sure your Netflix account is still active
If you can log into your Netflix account on other devices, double-check the Netflix profile you’re trying to use on Roku still exists. If all else fails, try changing your Netflix account password, and then reconnect your Netflix app on Roku using that new password.
Disable your VPN
If you use a VPN to connect your router or Roku device to the internet, your VPN may be causing connection issues. Disabling your VPN and connecting to the internet directly may resolve your Netflix channel issues.
Check for Updates
Another reason you may not be able to get Netflix to work on your Roku streaming device is if either one needs an update. Some apps tend to act up, especially if you haven’t updated them in a while. Your Roku should check for updates pretty regularly whenever you turn it on, but you can always manually check for them as well. Here are the steps to follow:
- Navigate to the Settings menu from your home screen.
- Locate and enter the System option and choose the Software Update selection.
- Last, click on the Check Now button. This will check for updates to the Netflix app as well as the Roku system.
Delete and redownload the Netflix app
One last way to get Netflix back up and running on your Roku device is to delete and reinstall the app. Think of it as turning it off and turning it back on again, but for software. Just note, the process is slightly different depending on what Roku device you have. Here are a few of the most common ways to remove Netflix:
- Press the Home button on your Roku remote.
- Navigate to the right until you find the Netflix channel.
- Press the Star button on your remote to open the options menu.
- Select the Remove channel option and confirm when prompted.
If all else has failed, you may need to completely reset your Roku streaming device.
Resetting your Roku device will remove all of your custom settings. When you restart after the reset, you’ll also notice that all of your channels are gone. You’ll need to re-add them.
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