How to Fix an Unresponsive iPhone X Screen
Fix Unresponsive iPhone X Screen – Rarely, owners of an iPhone X may discover their screen is unresponsive seemingly at random, where swipes and taps on the screen are either not registered at all, or they have a severe lag and there’s a notable delay before the touch interaction completes.
Problems with lagging, frozen or unresponsive displays are often tied to a memory issue like insufficient storage space available. Oftentimes, these problems begin to occur months or even years after using the device on regular basis. However, there are some factors that can trigger the early occurrence of similar symptoms even in new devices.
Mapped out in this post are other possible reasons as to why your iPhone X screen gets frozen or is not responding to touch. A few recommended workarounds and generic solutions are also provided just in case you need help in fixing a similar issue on the same device. Read on to find out why your iPhone X touchscreen is not working and what options you may have as a solution.
Considering that what you have is a new device, insufficient memory shouldn’t be an issue. Having said that, you can look into other possibilities or factors that can trigger relevant issues to occur.
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Setting aside the possibility of performance problems and errors inflicted by insufficient memory, the problem at hand could be due to an app malfunction, random glitches, or other flaws in iOS. If your iPhone X screen suddenly freezes and becomes unresponsive while using a certain app and the problem only occurs in that app, then you can conclude that the problem is isolated to an application. The app might have contained some malware or corrupted segments that trigger it to crash or become unstable.
Another possible trigger is faulty updates to apps or iOS. Updates can also contain bugs that often cause conflict with system functions. Minor bugs are often remedied by an app reset or soft reset on the phone but complex bugs may already require a system reset.
So, what’s the best way to resolve an unresponsive iPhone X with a frozen display? The good old-fashioned hard reboot! Yes indeed, forcibly restarting iPhone X will cause the iPhone to reboot and once it has booted back up again, the device’s display and touch interactions should respond to all input as expected.
Here is how you can quickly fix an unresponsive iPhone X by forcibly rebooting the device, be sure you follow the sequence exactly to properly initiate the forced reboot:
- Press down the Volume Up button and release
- Press down the Volume Down button and release
- Hold down the side Power / Lock button until you see the Apple logo appear on the screen, this can take about 10 seconds or so
- Once you see the Apple logo on the display, release the Power button and the device will boot up as usual
- Once the iPhone X boots back up, the screen should instantly work as you’d expect it to. All touch should be immediately recognized, and touch gestures and swipes should be recognized fluidly as usual.
Tip: After you have forced your iPhone X to reboot, you should take a moment to update iOS to the latest version, or at least be sure your device is on the latest version available.
If that won’t fix the problem and your iPhone X screen still gets frozen, try the next applicable solutions.
Recovery mode restore is often the key to fixing software problems that are tough enough to withstand the usual troubleshooting procedures like a forced restart and reset.
- Connect your iPhone X to a Windows or Mac computer using the Apple-supplied USB connector or Lightning cable.
- Open iTunes on your computer. Make sure you are running the latest version of iTunes software.
- While your iPhone is connected, force it to restart with these steps:
- Press and quickly release the Volume Up button.
- Then press and quickly release the Volume Down button.
- Finally, press and hold the Side (Power) button. But do not release the button when you see the Apple logo, instead wait for the Recovery Mode screen.
- If prompted with the option to restore or update, select Update. Doing so will let iTunes try to reinstall iOS without erasing your data and download the software for your device.
- If the download takes more than 15 minutes, your iPhone will exit recovery mode and if that happens, you will need to go back to the previous steps in entering recovery mode again.