How To Fix It When PS4 Won’t Connect To WiFi – There’s nothing more frustrating than a PlayStation 4 that can’t get online when you want to play a game, update your system, download a new title, or watch a movie. There are multiple reasons why this is happening, and some are more complex than others. In this article we outline the possible causes and solutions.
Why won’t my PS4 connect to the internet?
If your PS4 won’t connect to Wi-Fi or the internet, it’s likely one of the following reasons:
- The PlayStation Network may be offline
- Your router may not be connected or having larger connectivity issues
- There may be password issues with your Wi-Fi or console
- You may need to change your DNS settings on your PlayStation
- Check whether the PlayStation Network is online
- The distance between your PS4 and the wireless router is too far, causing intermittent signal loss.
How to Fix It When Your PS4 Won’t Connect to Wi-Fi
Follow the recommendations below to get your PS4 console connected to the internet again.
Check the status of the PlayStation Network
If PSN is offline, it’s not going to matter whether the console can connect to Wi-Fi. So, check its status as an initial step. Gamers often misdiagnose PSN outages as a problem with their network connectivity, which can cause unnecessary confusion.
You can go to the PSN Network Status Page on another device to see if the status is green. If it’s down, you might just need to wait a while for the issue to be fixed.
Check to see if your phone or computer is connected to the internet
If your PS4 is having trouble connecting to the internet, you might want to narrow down where the problem is right away by determining if the issue is with your PS4 or with your Wi-Fi network.
Check to see if other devices on your home network, like computers and tablets, are connecting to the internet.
You should also make sure that devices on the same kind of connection are working – for example, if your PS4 is connected to the router with a wired Ethernet cable, then plug a computer into the router as well. If the PS4 is using WiFi, connect to WiFi with your phone and see if it works.
PS4 Won’t Connect To WiFi? Restart the modem and router
It’s best to restart both the modem and wireless router. Then, see if the console can connect to the Wi-Fi network before assuming that the PS4 is the problem. Reboot the modem and router manually, wait about five minutes, then check to see if the PS4 can establish a connection.
If you’re unsure how to power these devices on and off, refer to the devices’ manuals or to your service provider’s customer support.
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PS4 Won’t Connect To WiFi? Restart the PlayStation 4
Fully power down the console and turn it back on, as opposed to entering Rest Mode and then waking up the console’s operating system.
Confirm your Wi-Fi password is correct. It’s possible the PS4 can’t establish a connection to your Wi-Fi network because you’re using the wrong password, a problem that’s often misdiagnosed because the error message phrasing is a bit ambiguous.
Try Ethernet cables and move your PS4 closer to the wireless router
Your PS4 connecting may not always be an issue with your console. It may be your wired or wireless connection creating your gameplay disruptions – including your device settings.
Here are a few tips on how to test whether it’s your console or your internet connection.
Swap your Ethernet cord if you are connecting via Ethernet. Another option is to try plugging your cable into a different Ethernet port on the router in the case that the current port has blown.
Also, move your PS4 console closer to your wireless router, and you may be experiencing intermittent signal loss due to the distance – or even walls – between your console and router. You should first try to move them closer if they aren’t already.
Change the Wi-Fi network’s channel number
It’s common for internet-connected devices to all use the same narrow radio frequency range by default. Your neighbors could be using the same channel as well. Change the channel on the wireless router to establish a stronger connection.
Change the DNS settings on the PS4
One common cause of PS4 Wi-Fi connectivity problems revolves around the console’s DNS settings. Modify the DNS addresses used with your WiFi network and see if that fixes the issue.
- Using the PS4 controller, select “Settings.”
- Choose “Network” and then select “Set Up Internet Connection.”
- Hit either “Use WiFi” or “Use a LAN Cable” depending upon how you’re connecting.
- Select “Custom.” If necessary, choose your WiFi network from the list.
- Choose “Automatic.” Then select “Do Not Specify” and then “Manual.”
- Pick “Primary DNS” and then enter “126.96.36.199”
- Select “Secondary DNS” and then enter “188.8.131.52”
- Hit “Next.”
- Select “Do Not Use.”
Now test your internet connection.
PS4 Won’t Connect To WiFi? Re-enter your Wi-Fi password
If you are using Wi-Fi, be sure you are using the correct Wi-Fi password. You can also re-enter it on your PS4 to see if that refreshes your connection. Here’s how.
- Using the PS4 controller, select “Settings.”
- Select “Network” and then select “Set Up Internet Connection.”
- Select “Use Wi-Fi”
- Select “Easy.”
- Choose your Wi-Fi network from the list, enter the password, and wait for it to connect.
Factory reset the PS4
The last resort is to reset the PS4 to its default factory settings. If you’ve reached this point and still can’t establish a connection, resetting the console is the recommended course of action.
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