If you’ve created a new PayPal account and hooked it into a payment or membership plugin, you have landed on this tutorial because you face issues regarding pending funds.
PayPal is one of the most recognized and popular payment gateways currently available.
What is a Pending PayPal Payment?
When a buyer makes a purchase and uses PayPal, the online payment service may put the money on hold for up to 21 days in certain instances.
The funds will be released when the buyer confirms that they have received the item in the promised condition.
When does it Occur?
A ‘pending’ payment can occur in any of the following circumstances:
- You are new to PayPal. It takes many transactions to demonstrate to PayPal that you are a genuine buyer or seller. Completing all sets to confirm your identity and using PayPal regularly builds up a good rapport with PayPal and can move your payments out of the ‘pending’ status. In addition, ensure your email address has been confirmed.
- You have ceased selling on your site for a long period. If this occurs, you will need to build a positive selling or buying history.
- Bad customer feedback. If you have too many refunds, charge-backs, or disputes, it can change the availability of funds within your PayPal account.
- PayPal recognizes your selling pattern as unusual or suspicious. Selling high-risk items such as gift cards can also increase the chance of finding ‘pending’ payments in your account.
PayPal Funds Pending
In such instances, funds will be held for 21 days by default, but sellers can take action to expedite their availability. This can include:
- Printing a USPS or UPS shipping label: If you print a shipping label directly from PayPal, the tracking number and delivery confirmation will be automatically uploaded. The funds can be released three days after delivery if the package is delivered without incident.
- Adding tracking information: If you print your shipping label outside of the PayPal platform, be sure to upload your tracking information so that PayPal can verify that the package was shipped and delivered. The funds will be released three days after delivery, similar to the above step.
- Notify buyer to confirm order: Once your buyer confirms that they have received the item, your funds will be released.