How To Fix Disney Plus Not Working On Roku TV
You want to watch Disney Plus on Roku TV, but for some reasons, Disney Plus is not working? You’re on the right blog. In this article, we talk about why Disney Plus is not working on Roku and how to fix the issue.
Compared to other countries, Disney Plus subscribers in the US have had a pretty tough time with streaming errors and app-breaking bugs. As good as it is for some, many early subscribers have reported serious issues that render the app unusable.
Disney Plus is a great streaming service with a lot of content, but it doesn’t always work the way it’s supposed to. When Disney Plus is not working and you can’t stream anything, the issue can usually be tracked down to a handful of issues like internet connectivity and corrupt data. In cases where a Disney Plus error code is available, you can usually use it to get back to binging your favorite shows and movies even faster.
While the Disney Plus dev team is no doubt fighting every bug they encounter, we’re here to offer extra support with our guide on the app’s various error reports.
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You can easily add the Disney Plus channel on any compatible Roku player (see the section below for details on which Roku models are compatible with the service).
- Using your Roku remote, press the Home button.
- Scroll to “Streaming Channels” and then press “OK.”
- Type “Disney.” When you see Disney Plus appear in the list on the right, select it.
- Select “Add channel.” If required, enter your Roku PIN to install it.
- Press the Home button. Find Disney Plus in your channel list and start the channel.
- Follow the directions to sign up for your free trial. You’ll need to enter your email address and agree to the terms of the subscription.
- The last step will be to enter your Roku PIN to activate your free trial. At the end of the trial, you’ll automatically be billed $6.99 per month for the service.
You’ll need to agree to the subscription by entering your Roku PIN.
You can get Disney Plus on most Roku devices, but not all of themSpecifically, you can get Disney Plus on all Roku TVs , Roku Streaming Stick , 4K Roku Streaming Stick+ , 4K Roku Ultra LT , 4K Roku Ultra , Roku Premiere and Premiere + , Roku Express and Express+ , and most numbered Roku devices (like the Roku 1, Roku 2, and so on).
As long as you have a newer Roku with updated software, you should be able to get Disney Plus.
If the Disney Plus channel is not working on Roku or you receive an error, restart your Roku. To do this, go to Settings > System > System restart (or Settings > System > Power> System restart on Roku TVs). Then, check for updates in Settings > System update>Check now.
If you are using a model of Roku device that isn’t supported by the Disney+ channel, you wouldn’t see the channel appear in the ‘Streaming Channels’ on your device.
For example, the following Roku device models are not supported by the Disney+ channel: 2400, 3000, 3050, 3100, 2450, 2500, 3400, 3420.
To check your Roku’s model number, go to Settings > System > About on your device to confirm the model number.
Most issues with Disney Plus can be broken down into just a few basic categories: internet connectivity, problems with the streaming device, problems with the app or web player, and problems with Disney’s own servers.
- Check your internet download speed from the device you’re using (if it’s slower than 5 Mbps, that could be your issue).
- Disconnect your mobile or Wi-Fi internet connection from the device you’re using, wait 30 to 60 seconds, and then reconnect. Sometimes all you need is to refresh your connection.
- Reset your Wi-Fi modem.
- Sign out of Disney Plus on all devices and sign in again.
- Delete the Disney Plus app and re-download it from your device’s app store and log in again.
- Try Disney Plus on a separate compatible device or web browser.
Since most Disney Plus problems fit into one of these categories, you can usually get the service to start working again by following these basic troubleshooting steps.
Below is a list of common error Disney Plus spits out and the fix
Device compatibility issueError 83 seems to be one of the biggest issues plaguing subscribers. If you’re seeing this message, it means there’s a device compatibility issue. Essentially, Disney Plus isn’t cooperating with the particular device you’re trying to view content on.
This might seem frustrating because if your device is incompatible with Disney Plus, how did you manage to download the app in the first place? Well, there are a couple of other factors that could be impacting device compatibility.
First thing to try, and we hate to say it, is turning your device off and on again. As tired as that advice is, you don’t know how often a simple power cycle is an answer to all your tech woes.
Next, check that your device is actually compatible with the service, just to be sure.
If you’re tried those steps, the next step is to check if your firmware is up to date on the device you’re using.
This shouldn’t impact most new devices, but if you happen to be running an especially old iOS or Android operating system, for example, Disney Plus might be rejecting your device. So make sure you update your iOS or Android to the most current version before you try running the app again.
Another common error code that Disney Plus is spitting out is Error 42.
Based on what we can glean from Reddit, Error 42 indicates an issue connecting with your Disney Plus service. That could be a server error on Disney’s end or it could be an issue with your internet connection.
If it’s a problem with Disney’s servers, it’s possible that Disney Plus is struggling to meet the demand of everyone streaming at once. This sort of issue typically occurs at times of peak usage, and unfortunately, there’s no immediate fix other than to wait it out. Disney has admitted that it hadn’t anticipated the full extent of the app’s popularity prior to launch.
This won’t be a problem forever. Disney will eventually bolster its servers to meet the demands of hungry Star Wars and Marvel fans across the world, but that takes time.
Subscribers reporting error code 73 are reporting location and availability issues. This seems to be impacting subscribers who are attempting to stream Disney Plus in countries where it’s already available.
Note that this could be a content availability issue. Content availability differs between countries.
For example, Avengers: Infinity War was available in Australia and New Zealand at launch, but not in the US. If there’s a chance you’ve found your way to a Disney Plus title via a Google search or streaming search engine like JustWatch, it’s possible you’ve landed on a title that’s not yet available in your location.
This error code is one for the Xbox One users.
This issue has a quick and easy solution: just make sure you aren’t simultaneously streaming Disney+ on another device. So, check your laptop, computer, smartphone, or tablet.
Once you quit the Disney+ app on those devices, refresh your Xbox One and it should work!
But one more minor solution that is worth mentioning: try changing your HDMI port on your TV that connects to your Xbox.