What to do when your Disney login is not working

This article explains what to do when your Disney login is not working

How to get Disney Plus on Roku and start watching now

Have you been facing tiring problems with your Disney plus login? Then this blog post is meant for you. This article explains what to do when your Disney login is not working.

Disney Plus, despite its entry into the video streaming niche in 2019, already made a name for itself as preferred by Disney, Pixar, Lucasfilm, or Marvel brand fans. You might be one of them, yet don’t get carried away by the flow as Disney Plus is still in its infancy. There are plenty of reports of glitches and errors experienced by subscribers, including the Disney Plus login button not working. When you click Log in nothing happens. It simply turns gray and no loading occurs.

Don’t let this ruin your experience. In this guide, we will share a few tips and solutions which we have found to have worked for making the Disney Plus login button function again.

What can I do if I can’t log in to Disney Plus?

Reinstall the app

To fix this you could also try uninstalling and then reinstalling the Disney Plus app. This generally helps to reduce the storage that it takes up but also loosens up any unpleasant errors you might be facing.

For example, on Android devices, tap Play Store, then tap the Menu. Hit My Apps, tap on Disney Plus, then on Uninstall and confirm. You can now go back and look up Disney Plus in the Google Play Store and proceed to reinstall it once again.

Lastly, log back into your Disney Plus account using the same email and password registered with it.

Reinstalling software always does the trick when you have issues with it, and the same goes for Disney+ as well.

Also read: How To Stream Disney Plus on PlayStation 4

Quick nifty trick

In case of experiencing this issue on your computer, apply this nifty trick first. Just scroll down a bit until it also gives you the option to sign up. After that, just click login and it should allow you to click the button again.

Check for updates

  • Launch the Mac App Store by using Finder.
  • Next, click on Updates from the left-hand side menu.
  • Finally, click on the Update button next to the Disney Plus app if there is a pending update.
  • You could also click Update All to update all apps in the queue.

Note: Apply the above steps on Mac computers

The next thing to look at is a potential new update to install. This streaming platform is relatively new, so it still lacks the stability and security patches that keep it from being a target of data breaches and countless issues. That’s why you should expect frequent updates that are released to patch up bugs like the login button not working. But before we continue, have you completed the above procedures?

If you tried the steps above and the Disney Plus login button is still not working, please reach out to customer service on one of the contact channels provided by the service.

  • Go to your account holder profile
  • Select your Character
  • Go to Settings
  • Select Device Management or Registered Devices
  • Select the Remove All Devices option to kick everybody off your Disney+ account.

Is Disney Plus having issues?

From time to time, Disney Plus is indeed having issues and the service is unavailable. To check if there are any known Disney Plus outage issues, go to the official Twitter page of Disney Plus and check if there are any tweets acknowledging any issues.

Technical issues with Disney Plus

If you want to stream movies and shows from Disney, Marvel, Pixar, and others, you should get a Disney+ subscription.

But there’s an unexpected issue that may sometimes prevent Disney Plus users from logging in. You may have been able to log in without any problem yesterday, but today, accessing your account is impossible.

Check the Disney plus Service Status

Before diving into any troubleshooting steps, ensure there’s nothing wrong with the platform. If the Disney Plus servers are down, that explains why you can’t log in. Go to the official DisneyPlus Twitter account and check if there’s any news about any server problems. If there are no known issues, follow the troubleshooting steps below.

Also read: How To Watch Disney Plus Using Firestick

Check For Typos

Maybe you typed too fast, and you made some typos. Make sure you’re using the same email address you used to subscribe to the service. If you can’t log in to Disney+ on PC, check if the keyboard language has recently been changed.

Check If Your Profile Is Still Active

If you’re not the account owner and you can’t log in or maybe your profile was deleted. As a quick reminder, Disney+ account owners can create up to seven profiles for family members and friends. If the account owner deleted your profile, be it accidentally or deliberately, you won’t be able to log in. Either way, you need to ask them to check if your profile is still active.

Restart Your Devices

Irrespective of the device you’re using to stream Disney Plus, go ahead, and power cycle it. You can also go the extra mile and unplug the power cord from your TV, computer, or console.

Check Your Internet Connection

Ensure your connection is stable. Power cycle your modem. If you haven’t completely unplugged the modem in a long time, plug out the power cord. Leave the modem unplugged for two minutes. You can then power it back up. Fix bandwidth issues. Disconnect other devices connected to the same network

Disable your VPN

If you’re using a VPN, disable it. One possible reason why Disney Plus does not let you log in is that it detected you’re using a VPN.

Check Your Browser

If you can’t log in to Disney Plus’ login page on your PC browser, start by disabling your extensions. Ad Block or uBlock Origin may sometimes prevent you from logging in. Turn off all your extensions and check if you’re able to log in.

If you’re using a Chromium-based browser, click on the browser menu.

  • Then select More tools.
  • Select Extensions.
  • Use the slider to disable the extensions.
  • Disable browser extensions chromium.

Clear the browser cache

  • All the temporary files that got stored in your browser cache may break the login scripts.
  • Click again on your browser menu and select History. You may need to select History twice on some browsers.
  • Then, go to the Clear browsing data option. Clear browser cache cookies chrome
  • Hit the Clear data button to clear the cache.
  • Use a different browser if you still can’t log in after disabling the ad blockers and clearing the cache.

Also read: How To Fix Disney Plus Not Working On Roku TV

Update the App

If you’re running an outdated Disney+ version, the app may not behave as expected. Update the app and check if the login problem persists.

For example, if you’re trying to log in to Disney+ on your Android or iOS phone, open the Play Store or App Store, depending on your phone model. Then search for Disney+, and hit the Update button (if there is one).

Reinstall the App

If updating the app did not fix your login problem, you may want to reinstall it. If certain files got corrupted, reinstalling a fresh copy of the app may fix these issues.

Editor’s picks:


Comments are closed.