How to Fix it When Android Auto is not Working
Android Auto is a helpful app that lets you control some of an infotainment system’s features through your Android smartphone. If it’s not working, there could be a few things causing it. Sometimes it could cease to function, but not to worry, there are ways you could use to fix it. This article explains how to fix it when Android Auto is not working.
These are some of the possible causes of your Android Auto not connecting:
- A corrupt app.
- Your car or smartphone might not be compatible.
- You may have changed some settings that are affecting the connection.
- Android Auto might be trying to connect to the wrong platform.
- A poor connection could be wired or wireless.
Below are some troubleshooting tips you can follow to get Android Auto working again.
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As in most cases of troubleshooting, the first thing to do is to restart your phone. This is in hope that it’s just a slight glitch in the functioning system. Therefore, a quick restart would clear the app’s memory and get it running back.
Simply press your power button down for more than 10 seconds and it restarts automatically. Or you could bring up the Power menu and select “Restart”.
When using either cable or wireless connection, double-check that everything is rightly connected and working together. Your cable should be whole without breaks and cuts. It could be broken on the inside sometimes, so try another cable if it ceases to work.
Android Auto isn’t compatible with all phones so you should make sure that your own phone meets its requirement. You need to have an Android 6 Marshmallow or higher to be able to use the app.
Make sure your country supports Android Auto too, there are some regions where it can’t be used. On the Android 9 and previous version (not later than 6), the Android Auto app must be downloaded directly from Play Store. On Android 10 and higher, there is a built-in feature for your car to connect with your device.
If you’re new to Android Auto, make sure you’ve reviewed our Android Auto user guide and know how it works so you’re not misunderstanding anything.
Your car and its stereo have to be compatible with Android Auto too for it to work. If it isn’t, there is nothing you can do to change that.
If your car and stereo are compatible, then you should check with your car’s head unit. Ensure that you are launching Android Auto from the main menu. This is because there are different locations depending on the type of car. Most times, the app won’t start automatically thereby instigating some kind of doubts.
If there’s a way to restart the infotainment system, try doing so. In case this isn’t an option, simply shut your car off for a few minutes, then start it again and try once more.
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Your Android Auto can be used with a variant of cars, you only need one Android Auto app for multiple cars. It is possible you mistakenly added your preferred car to the Rejected Cars list or probably turned off the option for adding new cars.
In this scenario, your phone only charges and does not connect with Android Auto.Cross-check the settings to make sure the above are correctly turned off or on.
If you’re not sure about the settings, you can go to the three-dot menu in the top right and tap Forget all cars to remove all paired vehicles, and then try setting up Android Auto in your car again.
A USB cord is needed to connect your phone to your car. This cord could be broken or damaged without you knowing it. You have to replace the cord to make sure that the fault is not from the USB cable.
Use another USB cable that is of high quality; the cable for your phone’s charger directly from the manufacturer is a good choice. Cables are also not to be more than 6 feet.Note that if the cable is a charge-only cable, it won’t support data transfer, hence, Android Auto won’t work on it.
The way to differentiate a charge-only cable from one that supports data transfer is to check the end of the charger mouth that connects with your phone and see if it has a trident sign on it. A trident resembling a cord.
Temporary files can collect and can interfere with your Android Auto app. The best way to ensure this isn’t a problem is to clear the app’s cache. To do that:
- Go to Settings
- Click on Apps
- Select Android Auto
- Go to Storage
- Click on Clear Cache.
When apps are used consistently, they tend to develop glitches. You can try uninstalling and reinstalling Android Auto to rectify this issue.
It is possible that the Android Auto app worked on your phone before, but due to some reasons, it stopped working. It could simply mean you need to update your version of the app.
To update, follow these steps:
- Go to Settings
- Click on System
- Select Advanced
- Navigate to System Update to check for Android updates, and install any that are available.
Note: These menu names may be different depending on your phone.
Afterward, open the Play Store. Slide out the left menu and select My apps & games to show all of your installed apps that have updates available. If you see Android Auto in the list, tap Update to install it.
While you’re here, you should update other core system apps like Google and Google Play services too. Doing so can fix issues such as Android Auto’s voice commands not working.
Try opening the Android Auto app after any updates are installed, as there may be a user agreement update or similar that you need to accept before continuing to use it.
When every single option above has failed to work, you should send a report to Android Auto’s Help & Feedback. Go to the app menu, select Help & Support and give your report. A response could take a while but it would surely come.